Client Stories

Real stories from people and partners that we serve.

“There’s always someone there to help you with whatever problem you have and they’re friendly about it and give you a more personal contact.”

Ron Pacheco and Vicky Teran, CDASS Participant and Caregiver

“Palco’s tools and the customer care they provide helps me keep my independence.”

Donna Kirk, Independent Choices Participant

“I know that Robert will always have the support he needs through his SSPs, but also through the support that Palco offers to us.”

Pam and Robert Zotynia, Caregiver and Participant

More Testimonials

The most useful tool Palco provides is their human touch. When I need help – I reach out to my Support Broker and she calls me right back.

“Palco’s customer service agents are friendly, knowledgeable, and work to solve problems during the call. If they can’t, they always follow up with a phone call to resolve the issue.”

“The online tools are easy to find on the Palco website. It is very easy to get around well organized and breaks everything down in digestible chunks. My ten year old son could use Palco’s programs. Customer service is a huge help. All of the Palco portals are amazing – we use them daily. Including Authenticare”