Serving the Land of Enchantment since 2020
Since 2020, the New Mexico Human Services Department and Conduent have partnered with Palco to bring next-generation self-direction to life—powered by innovation, backed by experience, and built for people. As a national leader in financial management services (FMS), we’re here to streamline systems, simplify processes, and support participants with tools that work.
New Mexico Important Information
Palco is proud to be supporting Conduent and the New Mexico Human Services Department with the Mi Via program and Self-Directed Care Benefit (SDCB). For more information on these programs, visit: www.hca.nm.gov.
Palco se enorgullece de apoyar a Conduent y al Departamento de Servicios Humanos de Nuevo México con el programa Mi Via y el Beneficio de atención autodirigida (SDCB). Para obtener más información sobre estos programas, visite: www.hca.nm.gov
Below you will find resources and forms to support your program enrollment. If you need assistance with the forms, you should contact the Consolidated Customer Service Center at 1.800.283.4465, choose option 5. All forms should be submitted to Conduent as directed on the packets via Email: docprocessing@conduent.com or Fax: 866-302-6787.
A continuación, encontrará recursos y formularios para respaldar su inscripción en el programa. Si necesita ayuda con los formularios, debe comunicarse con el Centro de Servicio al Cliente Consolidado al 1.800.283.4465, elige la opción 5. Todos los formularios deben enviarse a Conduent como se indica en los parquetes. Email: docprocessing@conduent.com o el Fax: 866-302-6787.
We provide:
Accurate, on-time payroll processing
Tax withholding, filing, and payments
Compliance-driven financial oversight
Modern, user-friendly technology
Responsive, knowledgeable service
Programs We Support in New Mexico
Palco proudly provides financial management services for three key New Mexico Medicaid waivers and New MexiCare:
- Mi Via – A fee-for-service home and community-based waiver program that allows participants to hire their own caregiver or choose a vendor agency to provide services.
- Self-Directed Community Benefit – Open to any Medicaid category of eligibility. Members must meet a nursing facility level of care and have an assessed need for services.
- Supports Waiver – A home and community-based waiver program that supports eligible New Mexicans with intellectual developmental disabilities (I/DD), to live safely in their communities.
- New MexiCare – Provides financial assistance and training to caregivers who are assisting friends or family members with daily activities due to physical or cognitive limitations.
Our role is to simplify complexity and support self-direction with clarity, accountability, and purpose.
Downloadable Forms - All In One Place
Enrollment: How to Get Started
New Mexico self-directing participants and workers can contact Palco to see how they can get started with enrollment.
Palco is here to provide the tools, technology, and partnership to help make self-direction work for you.