Support Broker
Support Brokerage services give individuals in self-direction the guidance and coaching they need to confidently manage their services, make informed decisions, and stay on track with program requirements. Palco’s Support Brokers work alongside participants to offer practical help—while still empowering them to remain in control of their choices.
Support Brokers Provide:
One-on-one coaching to participants
A deeper level of day-to-day engagement
Hands-on support with budget and service management
Trusted partnership without duplicating case manager roles
Our Services Include
- Budget education and oversight.
- Recruiting, hiring, and staff enrollment assistance.
- Development of emergency and backup care plans.
- Troubleshooting challenges like caregiver turnover.
- Clarifying program responsibilities and documentation.
- Resource connection beyond waiver supports.
- Guidance to stay within budget.
- Ensured compliance by monitoring participant utilization for alignment with program rules and providing support for EVV as needed.
The Results
- Increased participant independence and confidence
- Reduced system reliance through stronger self-management
- Enhanced collaboration with case management teams
- Support tailored to your local needs and goals
How Support Brokerage Helps You
Participants / Employers
As a participant directing your own care, Palco helps you manage the financial and administrative tasks behind your support services. We take care of payroll, taxes, and required reporting so you can focus on living independently and confidently making choices about your care.
Workers / Employees
Whether you’re a caregiver, DSP, attendant, or support worker, Palco ensures you’re set up properly, paid accurately, and supported throughout the process. Our goal is to make it easy for you to start work, track your time, and receive payment on time.
Partners
For state agencies, MCOs, health plans, and community partners, Palco provides a trusted FMS infrastructure that strengthens program integrity, increases efficiency, and reduces administrative burden. We help ensure compliance, accurate reporting, and streamlined operations at every level.
Case Management
Case managers rely on us to provide clear, accurate information that supports timely service planning and enrollment. Palco simplifies processes, provides training resources, and ensures the individuals you serve stay on track with program requirements.