Training
Welcome to Palco’s Training and Video Library—your central hub for learning how to confidently navigate our platforms, complete key tasks, and access the support you need. Whether you’re a new user or looking for a quick refresher, these videos are designed to guide you step-by-step.
General System Training
These videos cover Palco’s core tools and workflows used across all programs. They’re perfect for anyone who wants to get familiar with the fundamentals or brush up on common system functions.
What you’ll find here:
- Platform overviews and introductions
- How to submit timesheets and manage documents
- Employer and employee responsibilities
- Account setup and navigation
- Frequently used features and best practices
If you’re new to Palco or supporting multiple states, start here to get the most complete understanding of how the system works.
State-Specific Training Videos
Every state program we support has unique requirements, forms, and processes. This section houses training videos tailored to those state-specific needs so participants, employers, caregivers, and case managers can get accurate, compliant guidance.
These state videos include:
- Program overviews
- Enrollment walkthroughs
- State-required forms and documentation guidance
- Role-specific responsibilities
- How to use Palco systems within your state’s rules
Select your state from the menu to access training customized for your program.