Palco Technology
Palco technology powers every step of self-direction, streamlining program management, enrollment, payroll, and compliance. Our cloud-based, integrated systems provide real-time insights, reduce errors, and simplify processes for participants, workers, administrators, and partners.
With these tools, users gain faster, more accurate workflows and complete visibility, while administrators benefit from scalable solutions that support growth, ensure compliance, and make self-direction programs more efficient.
Our Core Systems
Case Management – CMP
CMP Admin is the core record management system for Palco teams and professional users. With cloud-based functionality, customizable dashboards, and real-time reporting, it streamlines program oversight and helps teams manage participants efficiently.
Enrollment – Intake
Palco Intake is a fully digital enrollment system that guides participants through a fast, error-free process. Real-time updates, advanced validations, and a streamlined workflow make enrollment simple, accurate, and transparent.
EVV, Payroll – Connect
Connect is a mobile-friendly platform for time tracking, payroll management, and document access. With real-time validation, electronic visit verification (EVV), automated alerts, and flexible resubmission options, users can manage hours, payments, and records anytime, anywhere.
Our Process
Enrollment & Onboarding
- Rapid, guided onboarding workflows that reduce errors, accelerate access to services, and improve participant satisfaction.
- Real-time verification, automated updates, and secure data handling ensure compliance with tax and labor regulations.
- Scalable adaptable enrollment support designed to streamline access and support program growth.
EVV
- Self-direction-first EVV with 99% compliance rates, compatible with the largest EVV solutions nationwide.
- Real-time service data, dashboards and self-service tools provide visibility into visits, timesheets, and paystubs.
- 24/7 availability supports participants, caregivers, and program oversight without disruption.
Tax, Payroll & Claims Processing
- Compliant payroll technology that accurately manages overtime tax exemptions and complex budgeting requirements.
- On-demand payroll and detailed reporting empower members to maximize budgets and access earnings when needed.
- Automated claims validation and 837 generation ensure seamless, fee-free submission to MMIS.
Technology Built for Consumer-Directed Care
Workforce Management
Dynamic permission sets with workflow management capabilities for tasking and notifications.
Advanced Budgeting Tool
Custom budgeting suite with statuses, justifications, and service configurations that allows for person-centered plan development.
Payroll Processing
Enhanced and customized payroll validations built in with intricacies of self-direction and Medicaid/program rules in mind.
On-Demand Reporting
24/7 cloud-based reporting provides access to data on demand with a library of standard and custom program reports.
What is Self-Direction?
New to this model? Start here.
Understand the basics, who qualifies, and how it works across the U.S.
Training & Videos
Prefer to watch and learn?
Browse our library of quick, helpful videos covering enrollment, using our platforms, submitting timesheets, and more.
PalCare Support & Portal
Your all-in-one platform for managing services and support.
Participants and caregivers can log in to submit timesheets, view payments, and communicate securely with the Palco team.
Still Need Help?
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