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2024 Annual Survey

Survey Specifics

The survey was administered in July of 2024 and sent to program stakeholders across Arkansas, Colorado, Idaho, Kansas, Maine, Michigan, Nevada, Ohio, and West Virginia. The survey was open for response from 7/1/2024-7/31/2024. This survey is administered annually and stands alone from our ongoing feedback survey that collects satisfaction with individual day-to-day interactions with customers.

Respondents satisfied or very satisfied with Palco Connect
Respondents satisfied or very satisfied with the Palco website
Respondents satisfied or very satisfied with Palco’s ability to complete and submit time
Respondents satisfied or very satisfied with Palco’s ability to comply with program policies and procedures
Respondents satisfied or very satisfied with the self-directed program they are enrolled in

Testimonials

“I have no suggestions or ideas to improve Palco service and tools. I’m extremely impressed with the entire setup—it’s streamlined. When caring for my patient, I already have my hands full, I don’t need to worry about extra difficulties, and I feel that Palco fully understands that and supports my patient and myself, the worker. Thank you so much!”
DCW/Caregiver

“Keep up the good work. It has made a significant difference in our lives.”
DCW/Caregiver

“I would rate Palco with an A+!”
DCW/Caregiver

Who is Palco?

Palco is a pioneer of financial management services (FMS) for self-direction across the US. We help you navigate enrollment in the program, process your payroll, and handle tax documents. Meanwhile, you get to care for your family member and be paid to do so. Currently, we serve tens of thousands of participants across the country.