Streamlined, Real-Time Program Management

Case Management Platform (CMP) gives users 24/7 access to up-to-date member details, helping teams make informed decisions quickly. With responsive cloud functionality and customizable dashboards, the system adapts to each user’s workflow—reducing manual work and improving accuracy across every step of the process.

Case Management Platform (CMP)

Real-time data, automated workflows and seamless program oversight – all in one secure platform.

CMP is Palco’s core record management system designed for internal teams and professional users who support self-direction programs. With real-time access to participant information, cloud-based tools, and automated workflows, CMP creates a faster, more accurate, and more efficient way to manage programs at scale.

Whether you’re reviewing eligibility, managing budgets, processing payments, or monitoring activity, CMP brings everything together in one secure, always-available system.

Key Features of CMP

Cloud-Based FMS System

Access secure, real-time information from anywhere with a modern cloud platform built for self-direction.

Automated Vendor Invoicing & Payments

Simplify back-office processes with automated invoice generation, tracking, and timely payments.

Flexible Tax & Labor Rules for Individual Workers

Built-in logic ensures worker pay and compliance rules are applied correctly for each program.

Customizable Budgets

Easily configure monthly, daily, annual, or combined budgets to match program requirements.

Eligibility Checks for Active/Inactive Participants

Quickly verify participant status and ensure services align with current eligibility.

Access to Real-Time Reporting

Make informed decisions with on-demand reports that offer visibility into financials, activity, and compliance metrics.

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Streamlined, Real-Time Program Management​