Need answers? You're in the right place.
Whether you’re new to self-direction, managing services, or scaling a program, this is your starting line.
Palco isn’t just here to support self-direction — we’re here to make it easier, smarter, and more human. Let’s get you where you need to go.
Quick Links
Participants / Employers
You’re directing your own care — and we’ve got your back. Get help with enrollment, timesheets, state-specific resources, and FAQs.
State Partners
You’re advocating, coordinating, or supporting people in self-direction. Learn how Palco partners with organizations to amplify impact.
MCOs & Payers
You’re managing a growing self-direction population. See how we deliver outcomes, compliance, and powerful tech at scale.
Workers / Employees
You’ve been hired by a Palco participant, we’re here to help you get started quickly and confidently.
What is Self-Direction?
New to this model? Start here.
Understand the basics, who qualifies, and how it works across the U.S.
Training & Videos
Prefer to watch and learn?
Browse our library of quick, helpful videos covering enrollment, using our platforms, submitting timesheets, and more.
PalCare Support & Portal
Your all-in-one platform for managing services and support.
Participants and caregivers can log in to submit timesheets, view payments, and communicate securely with the Palco team.
Still Need Help?
Can’t find what you’re looking for?
Reach out — we’ll get you to the right place.