Arkansas, Electronic Visit Verification (EVV), Operations

Android Operating System Update for AuthentiCare Mobile Application

March 12, 2021

Some Andriod OS users will require an upgrade in order to use AuthintiCare Mobile application v 2.0.7 released March 17, 2021.

In order to use AuthentiCare Mobile Application 2.0.7 for daily EVV activities, please ensure workers use a device that is compatible with Android OS operating system version of 6.0 or higher to address a security compliance issue.

For quick reference:

See which Android version you have

1. Open your phone’s Settings app.
2. Near the bottom, tap System > Advanced > System update. S
3. See your “Android version” and “Security patch level.

Get the latest Android updates available for you

1. Make sure your device is connected to Wi-Fi.
2. Open your phone’s Settings app.
3. Near the bottom, tap System > Advanced > System update.
4. You’ll see your update status. Follow any steps on the screen.

Once the Operating System has been updated to v 6.0 or higher please download the latest AuthentiCare Mobile Application 2.0.7 from the Google Play Store.

For any questions or concerns please contact AuthentiCare Support at 1-800-441-4667, or by email at AuthentiCare.Support@firstdata.com.

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Palco is a pioneer of financial management services (FMS) for self-direction across the US. We help you navigate enrollment in the program, process your payroll, and handle tax documents. Meanwhile, you get to care for your family member and be paid to do so. Currently, we serve tens of thousands of participants across the country.